The Key Account Manager at Canon UK & Ireland talks about digital earning its kudos and why becoming a park ranger might be on the cards


How long have you worked in the print industry?
I’ve been working in the industry for 24 years and my role has always focused on sales. It’s a job I love and wouldn’t want to work in any other area of the business.

How did you get into it?
Back in 1997, I worked for Gestetner selling duplicators. This role led to a move to Océ in 1998 (now Canon) and I’ve been working for the organisation ever since. I’ve always been fascinated by the technology and innovation used by Canon, especially in the inkjet space.

What do you love/hate about the industry?
I love that the industry is developing an attitude of providing more than just print. The successful printers appear to be those that add value and a point of difference to their customers.

How has the industry changed?
Over the years, I’ve seen digital earning respect within the industry. It started as a technology which was far behind other print formats in terms of quality. Today, the quality is on par and in some cases even surpasses that of litho.

What’s the worst job you’ve ever had?
When I was a teenager, I worked as a kitchen porter which was really tough. The chef at the restaurant would burn the bottom of the pots, making it nearly impossible to clean them properly. It was tough. I definitely prefer the world of printing!

What’s your dream job?
I’m passionate about hiking. I spend much of my spare time in the Wicklow Mountains and often think being a park ranger would be a dream job.

What’s your favourite film?
Apocalypse Now. I’ve watched it so many times and it still blows my mind.

What’s your favourite band/musician?
The Clash. They just don’t make bands like them anymore.

What do you see as your biggest success in life?
One of my biggest successes is that I’ve managed to spend lots of time with my children whilst holding down a demanding job. My family has and always will be my priority and I’m proud I can look back and know I did so many things, both with and for them.

Are you a glass half empty or half full person?
You have to be half full if you’re in sales – you also have to be a realist to ensure you can adapt your offering to deliver the best service and products for your customers.

Who or what makes you laugh?
I love the Tommy, Hector and Loreta podcast – it’s the most Irish craic you will ever hear!

What superpower would you most like to have?
I’d love to be able to teleport. The roads in Ireland are not as bad as they used to be, but I spend a lot of time driving in my role. I often wish I could blink and be at my next customers’ site rather than sitting in traffic for hours.

How would you like to be remembered?
I’d like my customers to remember my honesty and that I always tried my best for them. Outside of work, I’d like my friends and family to remember I would only ever treat them the way I would like to be treated myself.